Warranty and Return Policy

Warranty
We provide return and exchange services for products that fail within 30 days. We provide 12 months warranty service for all products. In the unlikely event your product develops a fault simply CONTACT US, we can arrange for your faulty goods to be inspected by an approved engineer. Firstly we will attempt to repair the product, if this is not feasible we will then offer a suitable replacement.

Should you report a fault to us at any time during the manufacturers warranty period (even within the first 30-days) and request a return, replacement or any other rejection of the product and we are unable to ascertain if there is a fault with the item, we reserve the right to ask that an engineer call to determine the nature of the 'fault'

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Should ANY accessory item supplied NOT be returned, we reserve the right to charge your credit/debit card for the full amount/value of replacement item(s).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gionien.shop.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gionien.shop.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.